Sydney Tips

Educating a customer about embroidery issues

Things do take some time, but digitising and computer embroidery can be reasonably quick. When the words event, conference, anniversary or something else that implies a specific date are used we know there is a deadline for getting things done. But if designs and requirements are settled in advance this is rarely an issue.

Of course things do become an issue if designs keep changing. This is frustrating for us, but it is undoubtedly frustrating for the customer too. No one would settle on a design if they knew in advance that they were going to change it, but events that change sponsors or new information coming to light (you mean the customer misspelt the bride’s name!) mean that latter changes do occur. Obviously the sooner we know about this the better, especially if the clock is ticking.

Changes can affect the price. Even if we haven’t started the actual embroidery it takes time to digitise a design. Sometime we can alter the digitised file, but more often we have to create a new file by scratch.

Sometime the actual design stays the same but the material changes. This is an issue because embroidery that works with one medium may not work on another. It’s rare that someone wants the fine lace design transferred to a leather jacket, but not completely unknown. And it is a little worrying when the item to be embroidered is expensive irreplaceable; the embroidery design is not removable without side-effects.

It’s easiest if the garments to be embroidered are generic. Company uniforms or sports-wear are fine. If one item is ruined it is easily replaced. Uniforms that are already worn are an issue if they are in any way soiled. It’s also an issue if there are several different types of clothing that all need the same design. This can be done, but each garment has to be approached differently.


+reference
http://allthingsembroidery.blogspot.com.au/
http://www.theembroiderybusiness.com/

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